Job Title	Sales Support Associate
Date Posted	Monday, July 26, 2010
Location	Lincolnshire, IL
Position Type	Full Time
Job Overview	The Sales Support Associate is responsible for providing sales support to the Tri-anim based outside and inside sales teams. The individual will be responsible for running and analyzing sales reports for additional customer follow up and to support inside/outside sales representatives with customer follow up. Responsibilities include fulfilling product literature requests, provide information on shipping and service inquiries, and pricing and quoting items.
Primary Responsibiltities	·          Review and follow-up on backorders daily ·          Follow-up on Stopped Ordering Reports ·          Qualifying manufacture leads with follow-up and appointments ·          Search for new or hard to find products that customers requested ·          Help resolve and communicate customer issues, backorders and product inquiries ·          Research alternative products for customers ·          Assist with drop shipments or overnight deliveries requested by customer ·          Assist with bids and pricing requests ·          Help ensure the proper samples, studies and literature are sent to customers for product evaluations ·          Assist with quotes for complex capital quotes ·          Resolve customer complaints and assist with returned items ·          Support sales with all aspects of the sales process for customers in remote locations ·          Analyzing and running reports in Excel ·          Monitors account manager questions and complaints and acts as a liaison between the account manager and various company departments. ·          Monitors account manager questions and complaints and acts as a liaison between the account manager and various company departments. ·          Participates in product training classes ·          Able to use a computerized data entry and/or computer tracking system ·          May maintain records and assist in the preparation of required reports ·          Maintain positive professional communication with all account managers, customers, and departments ·          Assist sales team in configuring complex product solutions such as hose assemblies, blenders, custom products and other specialty products and equipment. ·          Provide assistance to account managers by resolving product and process inquiry/providing guidance in oral/written form.
Skills Required	·          Able to work successfully in a changing environment  ·          Outstanding interpersonal and communication skills  ·          Ability to consult and assess needs of sales organization and serve as strategic problem solver  ·          Strong researching skills  ·          Ability to establish and maintain relationships with co-workers, customers and suppliers  ·          Motivated self starter with the ability to manage multiple projects  ·          Proficient with Microsoft Office Products; PowerPoint, Word, Excel
Education	Bachelor’s Degree in Business Administration or related field.
Experience Required	·          2-5 years in a Support Role or Customers Service position with a proven track record of success
Reports To	Director of Sales Operations
How to Apply	Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) Plan.   To apply now  Click Here

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